I really would appreciate someone responding to me in some way OTHER than to ask me questions that I've already answered TWICE on your public forum.Avira Free Security Suite will cover your digital life with this all-in-one free package. I paid for a license, and you're not providing me with even the most basic courtesy of a response OR help with what seems to be YOUR issue. And the worst part is you're telling me that I'm not entitled to any personal assistance with this problem because I don't have an Avira Prime license. I've looked everywhere on your website seeking help, but when I click a link, I'm always sent back to the same page that gives me general FYI responses. Since my account shows no license, I am unable to access any assistance with this issue. I no longer have access to the previous email address for the account. I have had Avira Prime service until approximately two weeks ago, and without explanation I was removed. I have copies of the emails sent to me that say "Welcome to Avira Prime" I have my VISA credit card statement that proves my purchase. I paid for a two-year subscription to Avira Prime in early 2019 using my VISA credit card. There is no online assistance, no phone number, no email, no way to get help other than to type in your question on a public forum page and wait until someone looks at it. I have been attempting to get assistance using the Avira website for THREE DAYS, to no avail. This is the most incredibly frustrating process. They can however forward feedback to the dev teams. However, they are not in charge of discussing technical bugs with you. We are of course glad if you want to report specific bugs to our support. We are sorry you are experiencing problems with our apps. I always tell them to hire better mobile app developer because their current ones su*k! It is unacceptable for the big company like Avira! by customer who have been with Avira for years as a subscriber Have good features that other antivirus apps don’t have. It is better to directly talk to the developer team. I was asked addition dummy questions by the Avira IT Support Agent, obviously because they are asking on behalf of their developer team and don’t have any clue. When I say bug, it is a bug and something that can only be fixed by Avira. I am actually Cyber Security expert as well as IT Support Technician. I once reported and all I got were basic troubleshooting steps as if I am some old people who don’t know what they are talking about. All Avira employee should use the app, and they will know how bad their app is. I feel like they never test the app internally before releasing. It is so frequent and also require so much to describe the issue so I never reported them.
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